bx8 Privacy Policy – How We Handle Your Personal Data

Introduction

This Privacy Policy ("Policy") describes how bx8 ("bx8", "we", "us", "our") collects, uses, stores, and discloses personal information obtained from players and visitors who access or use the bx8 website and platform ("Platform"). This Policy applies to all users of the Platform, including players accessing bx8 from Bangladesh and any other location where bx8 services are made available.

By registering an account, logging in, or using any part of the bx8 Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

Privacy at a Glance

1. Information We Collect

bx8 collects personal information in the following categories when you register, use, or interact with the Platform:

• Identity information: full name, date of birth, gender, and government-issued identification document details (required for KYC verification).
• Contact information: email address, phone number, and residential address (including city and postcode) provided at registration or during account updates.
• Financial information: deposit and withdrawal transaction records, payment method details (payment method type and masked account identifiers), and account balance history.
• Gaming and betting activity: game history, bet history, wagering amounts, game sessions, responsible gaming tool usage, and bonus redemption records.
• Technical and device information: IP address, browser type and version, device type and operating system, time zone, referring URL, and Platform interaction logs.
• Communications data: records of support requests, live chat transcripts, email correspondence, and feedback submitted to bx8.

bx8 does not intentionally collect sensitive personal data categories such as race or ethnicity, religious beliefs, political opinions, or health data beyond what is strictly required for responsible gaming compliance (for example, self-exclusion records).

2. How We Use Your Information

bx8 uses the personal information it collects for the following purposes:

• To create, maintain, and manage your bx8 account, including verifying your identity (KYC) and processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• To provide access to casino games, sports betting markets, crash games, and all other services available on the Platform.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities in accordance with our Terms and Conditions and applicable legal requirements.
• To support responsible gaming, including administering self-exclusion, deposit limit, and cooling-off period requests placed through your account settings.
• To communicate with you about your account, including transaction confirmations, security notifications, and responses to support requests.
• To improve the Platform, personalise your experience, and conduct internal analytics on Platform usage patterns where this does not involve profiling that produces legal or similarly significant effects.

3. Sharing Your Information

bx8 does not sell your personal data to third parties. bx8 may share your personal information with the following categories of recipients strictly as required to operate the Platform or meet legal obligations:

• Payment processors and mobile wallet providers (including bKash, Nagad, Rocket, and Upay) to the extent necessary to process your deposit and withdrawal transactions.
• Identity verification and KYC service providers engaged to confirm that registered players meet the eligibility requirements, including the minimum age of 21 years.
• Fraud detection and compliance service providers assisting bx8 in identifying prohibited conduct, preventing financial crime, and meeting anti-money laundering obligations.
• Law enforcement agencies, regulatory bodies, or courts where bx8 is required by law to disclose personal information, for example in response to a lawful order or legal proceeding.

Where bx8 shares data with third-party service providers, those providers are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose other than the service they are providing to bx8.

4. Cookies and Tracking Technologies

bx8 uses cookies and similar tracking technologies (including browser local storage and session storage) to operate and improve the Platform. Essential cookies are required for the Platform to function correctly and cannot be disabled without affecting your ability to use the service. These include session authentication cookies that keep you logged in and security cookies that help detect fraud.

Analytical and preference cookies help bx8 understand how the Platform is used and remember your settings, such as your preferred language. You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance of some Platform features. bx8 does not use third-party advertising cookies or sell cookie data to advertisers.

5. Data Security

bx8 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. These measures include SSL encryption on all data transmissions, access controls that restrict employee access to personal data on a need-to-know basis, and regular security reviews of Platform infrastructure.

While bx8 takes data security seriously and applies industry-standard protections, no method of data transmission or storage over the internet is completely secure. Players are also responsible for maintaining the security of their own login credentials. You should use a strong, unique password for your bx8 account and notify us immediately if you suspect unauthorised access to your account.

6. Data Retention

bx8 retains personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and compliance obligations. In practice, this means that account and transaction records are typically retained for a minimum of five years following account closure, consistent with financial record-keeping requirements applicable to online payment platforms operating in Bangladesh.

Where personal data is no longer required for the purposes for which it was collected, bx8 will securely delete or anonymise that data. Certain categories of data may be retained for longer periods where required by applicable law, for example where there is an ongoing investigation, a legal dispute, or a regulatory inquiry.

7. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that bx8 holds about you. To exercise any of these rights, please contact bx8 support. bx8 will respond to verified requests within a reasonable timeframe.

To submit any data rights request, please contact the bx8 support team. bx8 may need to verify your identity before processing a data rights request. bx8 will acknowledge your request promptly and aim to respond substantively within 30 days, or such shorter period as required by applicable law.

8. Minors

bx8 is a strictly 21+ platform. The collection of personal data from persons under the age of 21 is not permitted, and bx8 does not knowingly collect or process personal data relating to minors. If bx8 becomes aware that personal data of a person under 21 has been collected, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered on the Platform, please notify bx8 support immediately.

9. Changes to This Policy

bx8 may update this Privacy Policy from time to time to reflect changes in how the Platform operates, changes in applicable law, or improvements in our privacy practices. The revised Policy will be published on this page with the date of the most recent update shown at the top. Where changes are material, bx8 will endeavour to notify registered players via the contact details held on their account.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Policy. The most current version of this Policy is always available on this page. If you do not agree to a revised Policy, you must discontinue use of the Platform.